Terms of Service

1. Acceptance of Terms

By accessing or using TestRakq ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

TestRakq is a cloud-based QA test management platform. We provide test case management, test execution, requirements traceability, defect tracking, and team collaboration tools.

3. Accounts

• •You must provide accurate information when creating an account
• •You are responsible for maintaining the security of your account
• •You must notify us immediately of any unauthorised access
• •One person or entity per account
• •You must be 18 or older to use the Service

4. Acceptable Use

You agree NOT to:

• •Use the Service for any unlawful purpose
• •Attempt to gain unauthorised access to any part of the Service
• •Interfere with or disrupt the Service
• •Upload malicious code or malware
• •Resell or sublicense the Service without written permission
• •Reverse engineer the Service

5. Payment and Billing

• •Paid plans are billed monthly
• •All fees are non-refundable except as required by law
• •We use Stripe for payment processing
• •You authorise us to charge your payment method for the selected plan
• •Plans automatically renew unless cancelled before the renewal date
• •Downgrading or cancelling takes effect at the end of the current billing period

6. Free Plan

The Free plan is provided as-is with no guarantees of uptime or support. We reserve the right to modify or discontinue the Free plan at any time with reasonable notice.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You own your data. We do not claim ownership of content you create on the Service.

8. Intellectual Property

The Service, including its design, code, and content, is owned by TBS Tech Services and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• •The Service is provided "as is" without warranties of any kind
• •We are not liable for any indirect, incidental, or consequential damages
• •Our total liability to you shall not exceed the amount you paid us in the 12 months preceding the claim
• •We are not responsible for data loss caused by your actions

10. Indemnification

You agree to indemnify and hold harmless TBS Tech Services from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

11. Termination

We may suspend or terminate your account if you violate these Terms. You may cancel your account at any time. Upon termination, your data will be retained per the Privacy Policy retention schedule and then deleted.

12. Changes to Terms

We may update these Terms at any time. We will notify you of material changes by email or via the Service. Continued use after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law provisions.

14. Contact

Questions about these Terms, please use our contact form: